Our Project Proposal : SmartMeal
Problem Space ❓ The UTMSmart app provides students and staff at Universiti Teknologi Malaysia (UTM) with tools to navigate campus life. Among its features, the “Getting Around” module is developed to help users navigate campus facilities, including dining locations. However, the dining sub-feature currently presents several usability and user experience (UX) challenges that hinder its effectiveness. The current implementation of the dining feature lacks several core user-centered design principles. Some essential functionalities such as real-time outlet status, digital menus, and food ordering capabilities are either missing or underdeveloped. Students, lecturers and staff often struggle to find accurate information about what’s open, what’s being served, and how to avoid long waits. These gaps in usability not only cause inconvenience but also reduce the overall usefulness of the app. This space outlines the main user experience (UX) challenges in the Dining feature and explores oppor...