Project 4 : Prototyping & Evaluation
Introduction
In today’s fast-paced environment, food delivery applications have become a common part in our daily life, especially within university communities. With the voice of the university community being heard, issues of convenience and time efficiency have become major issues among them.
To address this, we developed SmartMeal, a smart food delivery application designed for the Universiti Teknologi Malaysia (UTM) community. SmartMeal enhances the user ordering experience by allowing the users to order food without physically visiting their preferred stalls which reduces times. This application offered ordering meals from various stalls inside campus and efficient delivery services around UTM.
Before launching the final product., we created a medium-low fidelity prototype to give users an overview of what our prototype is about and their features apply. This prototype includes vendor status availability, menu browsing, order placement and real-time delivery tracking. In short, SmartMeal aims to provide user-friendly and efficient food delivery experience that meets UTM community requirements.
Testing for User 1 (Student) was handled by Nur Aliah Izzati
Testing for User 2 (Lecturer) was handled by Cheong Yi Shien
Testing for User 3 (Parent) was handled by Irdina Hannah
Screenshots of prototype
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Briefing notes
Briefing notes for User 1 (Student) , User 2 (Lecturer), and User 3 (Parents) was handled by Nur Aliah Izzati,
For task 1, the student begins at the Welcoming Page and clicks on the Arcade button to check the Warisan Cafe stall availability. She then browses the menu and identifies a dish named Mee Curry. After that, she compares the prices of Mee Curry with those offered at the other stalls. However, she doesn't complete her task as she finds it difficult to click on the review and rating button . In task 3, she buys the cheapest Mee Curry by adding it to the basket and applying for a voucher to get a much cheaper price. Once the order is placed, she checks for rider availability. While waiting, she actively uses the order tracking feature to monitor the status of her meal until it is delivered.
For task 1, the user(lecturer) begins at the Welcoming Page and clicks on the 'Folder' button, to explore the arcade options and selects Arcade Cengal to find Makan-Makan Cafe which was her task 1. Moving on for task 2, she clicks on the Makan-Makan Cafe and easily chooses Nasi Lemak Ayam menu as it is clearly shown in the food display options. She stays with her preference stall for Nasi Lemak Ayam after comparing the prices of the menus with other stalls and proceeds to add it to the basket. The user then clicks on the ‘Review Payment and Address’ button, selects the standard delivery options and chooses TNG(Touch ‘n Go) as her payment method and finishes by clicking the ‘Confirm Address’ button. After the order was received and done by the kitchen, she wanted to see and track her meal until it was delivered completely. However, she was unable to complete her final task as she finds the tracking feature did not fully function well, prevent her from monitoring the status of her meal delivery.
Our user conducted usability testing for the SmartMeal prototype through three main tasks. The user started by exploring the SmartMeal welcome page to determine Warisan Cafe's operating status through the Folder or Arcade button options. Next, the user then looked for kuih ketayap and compared prices from various stalls while also checking available reviews and ratings. Lastly, after the user found the cheapest kuih ketayap, they proceeded to add it to the basket, reviewed price details and address before checking rider availability and track the order toward payment.
Problem 1:
From the user's perspective, she mentioned that the payment method is unclear because the app only displays the bank name. Currently, the payment method is shown together with the list of selected food items, which might be confusing for some users as they need to focus on both their food selection and the payment details at the same time.
Another problem raised by users is the limited food choices. Currently, the app does not display all the available food items from each stall. Instead, it only shows the names of the stalls, and users can only see the food options after selecting a specific stall. This makes it inconvenient for users to make their choice or compare food options between different stalls.
To address the issues of limited food choices, the app will focus on displaying all food items offered by all stalls, including pictures, names, and prices. This list will not be arranged based on specific arcade but will appear in random order. We also suggest showing only stalls that are currently open at that time. Additionally, to promote new options, stalls with new menu items or newly registered stalls in the app system will also be highlighted.
Lecturer - handled by Cheong Yi Shien
Solution:
For the food, it would also have ranking and rates to show up the preferences of buyers to a food. There will also be reviews of feedback from buyers to share their experience of trying the foods. The rates and ranks among the arcades and foods are believed to be helpful to help the users to select suitable arcades and food to enjoy while using the apps.
Parent - handled by Damia Zafira
Problem:
From the user's perspective, he suggested that the app would be more user-friendly if it displayed the list of food items from various stalls in UTM first. Currently, the app shows the list of stalls first, and users can only compare the food options after selecting a specific food from one stall.
For the second idea, when users search for their desired food, the app will display a list of stalls that offer that specific item. Our focus will be on showing the food picture, the food name, the price, and the stall name. Users can easily scroll down the screen to find and compare the options available.
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